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1. How do I change the shipping method?
For unpaid order, you can change
it in user account. Once you have paid for it, the shipping method should not
be altered. However, you can still submit a ticket and contact our Customer Service. Please
do this as soon as possible during the order processing. It may be possible for
us to update the shipping method if you cover price difference incurred.
2.How do I change shipping address in order?
Please submit a ticket and contact our Customer Service
as early as possible during the order processing. If the package has not been
dispatched yet, we will be able to change address. However, if the
package has been shipped out, we are not allowed to change, and you can try to
contact the express company and ask them to change. Customers are responsible
for any price difference or fees incurred
3.After payment has cleared, how long do I wait until my order is sent out?
Our handling time is 1-4 business days.
This means that your item(s) will generally be sent out in 1-4 business days.
4.Why my order status is “Waiting Confirm”? What does that mean?
It means your payment goes through but
exist risk. So we need a confirm e-mail or any proof. Please pay attention to
e-mails or phone calls from us.
5.When will I receive my items after I place an order?
It depends on the shipping method.
Delivery time varies from country to country. You shall track frequently and
contact the express company if necessary. If the package cannot be delivered on
time due to war, flood, typhoon, storm, earthquake, severe weather conditions,
or any other situation which cannot be foreseen or avoided, thendelivery will
be postponed. In the event of such delays, we will work on the issue until
there is a positive solution.
6.Does the product price include the shipping price?
The product price includes the flat rate
shipping price. The online ordering system will generate a shipping charge for
other shipping options.
7.How do I know if my items have been shipped or not?
When your order shipped, we will send a
notification to your registered email. The tracking information is available
within few days after dispatch.
8.How do I track my order?
Once we provide you with the tracking
number, you will be able to check the item delivery status online by accessing
the website of the relevant delivery company.
9.Why is my tracking number invalid?
The tracking information is available
within few days after dispatch. There are several possible causes. The shipping
companies have not updated the delivery information on the website with the
most up-to-date status; the tracking code for the package is incorrect; the
parcel has been delivered a long time ago and the information has expired; some
shipping companies will remove the tracking code history. We would advise
you to submit a ticket and contact Customer Service and
provide them with your Beffory order number. We will contact the shipping
company on your behalf, and you will be updated once there is any
10.If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency
responsible for regulating the shipments entering a specific country or region.
All shipments being sent to or from region must clear Customs first. It is
always the buyer’s responsibility to clear customs and pay the relevant Customs
duties. Beffory do not add taxes, VAT, duty, or any other hidden charges.
11.On the package, why do you declare a lower price for my order?
Different countries have different import regulations. If the amount declared on the package is over a certain amount, it is possible that you shall pay for import tax. In order to protect you from additional fees, we will declare the package at a lower, more suitable price. The declared value is based on the actual value of your order as well as the type and quantity of the products you have purchased.When you tick the check box of our Sales Terms before placing your order, you are agreeing to a lower value declaration. We are still able to declare your order at its actual (full) value if you wish. Please note that this can only be done before we dispatch your package. However, if you are taxed due to the higher declared value of the order, it will be your responsibility to clear the goods from Customs and pay for all import duties and related expenses.Please note that, under these circumstances, if there is an exchange or refund involved, any additional expenses will not be refunded by us.