Return&Refund Policy
30 Days
easy Return/Exchange
We have high quality control standard to
make sure all the products we ship in perfect conditions, if you are not
100% satisfied with the items you received, we gladly accept the
return&exchange.
Am I allowed to
return or exchange the order?
You can return exchange within 30
days of receipt for most items in new condition.
What is your
Return & Exchange Policy?
1. You have 30 days to decide if an item
is right for you, if not, you can certainly come to us within 30 days of
receipt.
2. Flash sale products, Jewelry are
not covered by warranty.
3. Returns must be received in new
condition; unused, unworn, unwashed. Items returned with obvious use, makeup,
deodorant, perfume, or similar product stains will be subject to refusal.
4. Any address on the parcel is not
approved return address,and we don't accept the returned package without
authorized return address from customer service representive.
5. We do not accept packages returned
using C.O.D. service. Return shipping charges are non-refundable.
6. Please return through your local post
office to avoid tax.
How to return
the order?
1. Log in "My Order", then
submit a ticket for return & refund.
2. Our customer service will communicate
with you in the ticket, and approved your application. Please pay attention to
the reply we sent every time.
3. After application approved, you will
get the Return Address and RMA number in the ticket.
4. Pack the items you want to return,
and ship them back by any shipping company available, like Fedex, TNT, DHL,
UPS, or post office.
5. This the most important step, please
send us your return tracking number and shipping company by ticket. Without
this info, we can't apply any refund for return.
6. You can also track the package
online, then you will know when the package delivered to us.
7. Once we have received the returned
item(s), our customer service will apply the refund in 7 working days.
8. It normally takes 10-20
business days for the refund to appear on your bank account or credit card. Or
1-3 working days in PayPal (normally in 48 hours ), that depends on the
original way you used.
Note: Beffory is not responsible for
missing, damaged, or packages lost in transit.
How to exchange
the order?
You can make a new order first, and when
we get the return, we will apply a full refund of the items you returned.
Can I have a
full refund for the return?
We will offer full refund of the items
you returned. Please note that the customer is responsible for the return
shipping fee.
How long will it take to get my refund?
1.The refund will be issued within 7
business days upon the receipt by our warehouse and verified the conditions of
the items.
2. It normally takes one business day
for the refund to appear on your Beffory wallet. The balance in
your wallet could either be applied to your future purchases or withdrawn to
your PayPal/bank account at any time.
What if my
package was refused or was undeliverable?
1. Want to reship a refused or
undeliverable package? No problem. We offer free resend as soon as the previous
order returned.
2. Whether you are willing to get a
resend or refund, please log in "My Order", then
submit a ticket, we will reply in 1 working day except weekends
